Effective Date: 26th July 2025
Last Updated: 26th July 2025

Welcome to SoulSip ("we", "our", or "us"). Your privacy is important to us, and this Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit www.soulsiphealth.com (the “Site”) or engage with us both online and offline.

1. What Information We Collect

When you interact with our website or services, we may collect a range of information from you. This includes personal information such as your name, email address, phone number, and shipping or billing address particularly when you place an order, sign up for a newsletter, or RSVP for an event. If you make a purchase on our site, your payment information is processed securely through trusted third-party gateways. We do not store your full credit or debit card details.

We also gather usage data to better understand how visitors use our site. This may include pages viewed, time spent on the site, and user activity, all of which are collected using cookies and tools like Google Analytics. Additionally, we collect technical data such as your IP address, browser type, and operating system to help improve website functionality and security.

2. How We Use Your Information

Your information is used for several purposes. Primarily, we use it to process and fulfill orders, send confirmations and updates, and provide customer service when needed. If you've opted in, we may send you newsletters or promotional emails related to SoulSip offerings, events, and wellness tips. We also use this information to monitor website performance, enhance user experience, and ensure that our content and products are relevant and helpful to our community. In some cases, we are also required to use or store your data to comply with legal obligations.

3. Sharing Your Information

We value your privacy and do not sell your personal information to any third parties. However, in the course of operating our business, we may share your data with trusted service providers. This includes payment processors, delivery partners, and marketing platforms who help us manage orders, communications, and logistics. All third parties are required to maintain the confidentiality of your information and to use it only for the purposes we outline. If legally obligated, we may also share your data with regulatory or law enforcement authorities.

4. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you. You may also choose to opt out of our email communications at any time by using the unsubscribe link provided in our emails. To request access or make any changes to your data, please contact us at shimar@soulsiphealth.com and we will respond promptly.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to personalize your experience, improve site performance, and analyze traffic patterns. These small data files are stored on your device and help us remember your preferences.

7. Third-Party Links

Our website may contain links to other websites or services operated by third parties. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

SoulSip does not knowingly collect or store information from children under the age of 16. If we become aware that personal data has been collected from a child without verified parental consent, we will take appropriate steps to delete that information promptly. If you believe this may have occurred, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed on how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us at shimar@soulsiphealth.com.